How can I be eligible for MyPay at Work?
Eligibility is limited to Chime members that work at an employer that have entered into a partnership agreement with Chime to offer MyPay at Work to its employees. This means that not all Chime members will be eligible to enroll in MyPay at Work. To find out if your company participates, ask your payroll or human resources department.
How will I be notified If I am eligible for MyPay at Work?
If your employer enters into a partnership agreement with Chime, your employer will notify you about your ability to access MyPay at Work. Additionally, you may get an email or in-app notification from Chime about MyPay at Work directly if you already have a Chime account
Depending on your account status at Chime there are different ways to be notified that you are eligible for MyPay at Work
If you are not currently a Chime member, use the QR code in the welcome email to download the Chime app and go through enrollment.
If you are an existing Chime member that has enrolled in MyPay, you will see a MyPay at Work banner on the MyPay hub in the Chime app.
If you are an existing Chime member that has not enrolled in MyPay previously, you will see an updated Home widget to enroll in MyPay at Work.
Please note, you must have a verified phone number OR email address (not necessary to have both) that matches what’s on record at your employer. You will receive a code via text or email to verify the phone number or email address is owned by you.
What are the eligibility requirements for MyPay at Work?
In order to be eligible for MyPay at Work you must meet all the below eligibility requirements:
You are eighteen (18) years of age or older
You live in a state where MyPay at Work is offered
You are a member of Chime with a Chime checking account in good standing
You are employed by an employer who has partnered with Chime to offer MyPay at Work
You do not have an instant loan in delinquency status
- You do not have an outstanding MyPay balance
- You can make outstanding balance repayments directly in the Chime app or by contacting members services at (844) 244-6363
- Additionally, you must have a verified phone number OR email address in the Chime app (not necessary to have both) that matches your employer’s records.
- Contact your employer if you have questions about what email address and phone number your employer has on file for you.
I signed up for Chime but can’t access MyPay at Work?
Make sure that your phone number or email address within the Chime app matches what personal information your employer has on file for you. Please contact your human resources department to confirm what information is on their file and update either the Chime app or your employer’s information to ensure there is a match. Please note, it can take up to 24 hours following the updating of your phone number or email address for the MyPay at Work widget to appear.
Also, not every employee at a partner company is automatically eligible. In some cases, new hires may not appear on the roster right away, or your employer may require you to complete an HR opt-in process before gaining access. Some employers also limit eligibility by role, location, or other internal policies, so availability can vary within the same company.
Additionally, if you are an existing Chime member please make sure you have repaid any outstanding balance on MyPay and that you do not have an Instant Loan in delinquency status, as paid off balances and no delinquent loans are required to enroll in MyPay at Work.
How can I lose access to MyPay at Work and how do I keep it?
The following situations could be the reason why you lost access to MyPay at Work:
If you leave your employer, you will lose access to MyPay at Work automatically.
If you switch your direct deposit away from Chime, you will be required to authorize a direct deposit switch back to Chime before you can take an advance.
If you have not received a direct deposit of $200 or more from your employer in the last 36 days.
If your Chime account is suspended or closed or is no longer within good standing.
You carry an outstanding MyPay at Work balance and need to manually repay that balance before regaining access.
You move to a state where MyPay at Work is not available.
To keep your eligibility for MyPay at Work, you must remain employed at your current employer that participates with Chime and receive a direct deposit of $200 or more from your employer every 36 days.
MyPay at Work™ provided by The Bancorp Bank, N.A. or Stride Bank, N.A. MyPay at Work services provided by Chime Capital, LLC (NMLS 2316451).