If your card is lost or stolen, the first thing you should do is block transactions to prevent unauthorized use. Learn How can I enable or disable transactions on my card?
After you report your card as lost or stolen, it will automatically be deactivated and a replacement will be ordered. A new card is automatically issued and typically arrives in 7–10 business days. It will be linked to your same Checking, Credit Builder, or Chime Card Account, but will have a new card number, expiration date, and CVV.
If you report the card as damaged, it stays active until you activate your replacement card.
Once your new card arrives, be sure to update your saved payment information with any merchants, subscriptions, or auto-payment services to avoid missed payments.
If you found your card after reporting it, neither you or our support team can reactivate cards marked as lost or stolen. This helps protect your money. However, your virtual card information is available in the Chime app. You can use it to make purchases and pay bills online until your new card arrives.
How can I protect my account?