If you lose access to MyPay, it’s usually due to one of the following reasons:
You moved to a state where MyPay isn’t available
MyPay access depends on your state of residence. You’ll need to wait until it becomes available in your new state or move to a state where it is currently offered. You can check eligibility in your MyPay Line of Credit Agreement:
You haven’t received a Qualifying Direct Deposit of $200+ in more than 36 days
To stay eligible for MyPay, you need to receive at least two Qualifying Direct Deposits of $200 or more into your Chime Checking Account in the preceding 36 days. If you stop receiving these deposits, you may lose access to MyPay or become ineligible to take new advances.
To regain access, you'll need to receive two Qualifying Direct Deposits of $200 or more in the preceding 36-day period. Once you meet the requirements, your account will be automatically reviewed for eligibility.
You have an outstanding balance
If repayment attempts are unsuccessful, your MyPay account may be suspended. You’ll need to repay your full balance to regain access.
You can pay off your entire MyPay balance by calling member services at 844-244-6363 or at any time in the Chime app. To learn how, visit How does MyPay® repayment work?
You unenrolled from MyPay
If you closed your MyPay account, you must repay your MyPay balance in full if a balance remains and contact Member Services to re-enroll.
If you closed your MyPay account, you must repay your MyPay balance in full if a balance remains and contact Member Services to re-enroll.